Shipping and Returns

Shipping:
Most  U.S. orders ship U.S. Postal First Class Mail with tracking and delivery confirmation. Depending on certain sizes and weights, some packages may have to ship ground (USPS Parcel Post). 

You can expect an order to arrive within 7-10 business days from order date. *Please note: Orders are generally not processed on weekends or holidays.

*Phone cases and hats ship separately from other products*

Once you complete checkout, you are provided a "Status of your order" or "View your order" link on your order confirmation that will provide you with great information regarding what phase your order is in. (processing, shipped, delivered) Anytime you click on that link, it will give you a real-time update. If you received an order confirmation via email, that means we received your order. If when you click on your "View your order" or "Status of your order" link, nothing has changed, that means your order is still being processed. You will not receive your tracking number until your order is fully processed and packaged for shipping. You will immediately receive a shipment confirmation via email when your package is on its way. Your tracking link will be in that shipment confirmation email, and will also be available when you click on the "View your order" or "Status of your order" link. Please plan accordingly to receive your package once the tracking info is provided. Unfortunately, there is little we can do regarding "lost" or stolen packages if the USPS documents a successful delivery to the address submitted with your order.

We cannot change addresses once the package is already in transit. 

Returns:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging. Be sure to send us a picture of the product as well with a description of your issue.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@onsha.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@onsha.com and send your item to 780 Rosewood Lane Angleton, TX 77515.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping for Returns
To return your product, you should mail your product to 780 Rosewood Lane Angleton, TX 77515

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.